Vivian Chang focuses on understanding, engaging, and improving the livelihood of frontline workers. Chang uses a unique CIQ mobile app to connect with, and analyze data from, a broad base of workers across China. She also helps workers learn new skills and earn certificates that expand career options and improve their family’s lives. Chang joined MicroBenefit to partner with clients to improve worker behavior analysis, worker attraction and retention, and career-advancement programs. Prior to MicroBenefits, she spent time with a firm working on employee engagement, talent identification, and development.