Vivian Chang focuses on understanding, engaging, and improving the livelihood of frontline workers. Chang uses a unique CIQ mobile app to connect with, and analyze data from, a broad base of workers across China. She also helps workers learn new skills and earn certificates that expand career options and improve their family’s lives. Chang joined MicroBenefit to partner with clients to improve worker behavior analysis, worker attraction and retention, and career-advancement programs. Prior to MicroBenefits, she spent time with a firm working on employee engagement, talent identification, and development.
Sessions
In addition to industry and technology developments, one of the critical ingredients for business success is human resources—including the factory workers who create products globally. Workers have growing relevance in manufacturing sectors, where the labor force is younger, better informed, and savvy when it comes to the latest information technology. Managing and involving these workers presents both challenges and opportunities. Many companies have started programs to increase their understanding of workers’ needs and to give workers a voice in management solutions. Join us to learn from business leaders who are creating value by increasing the participation of workers in their operations and solutions.
